Effective Date: 21-04-2025

At Citikeeper, your privacy is important to us. This Privacy Policy explains how we collect, use, protect, and share your information when you use our platform.

1. Information We Collect

We collect the following types of information:

• Personal Information: Name, address, phone number, email, and payment details provided during booking or registration.
• Service Information: Details about the services you request and your interactions with service professionals.
• Device and Usage Information: IP address, device type, browser information, and usage data collected automatically when you use our platform.
• Location Information: If you allow, we may collect your device’s location to improve service delivery.

2. How We Use Your Information

We use your information to:

• Provide, improve, and personalize our services.
• Process bookings and payments securely.
• Communicate with you regarding your bookings, offers, and updates.
• Ensure safety and security on our platform.
• Comply with legal obligations.

3. How We Share Your Information

We may share your information with:

• Service Providers: To fulfill your service requests.
• Third-Party Vendors: For payment processing, marketing, analytics, or customer support (under strict confidentiality agreements).
• Legal Authorities: When required to comply with applicable laws, regulations, or legal processes.

We do not sell or rent your personal information to third parties for their marketing purposes.

4. Data Security

We implement industry-standard security measures to protect your personal data. However, no system can be 100% secure, so we encourage you to also take precautions when using our platform.

5. Your Choices and Rights

You have the right to:

• Access, update, or delete your personal information.
• Opt out of receiving marketing communications.
• Withdraw your consent where processing is based on consent.

To exercise your rights, please contact us at support@citikeeper.com

6. Cookies

We use cookies and similar technologies to enhance your user experience, analyze traffic, and customize content. You can control cookie settings through your browser.

7. Links to Other Websites

Our platform may contain links to third-party websites. We are not responsible for the privacy practices of these sites and encourage you to review their privacy policies separately.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted here, and continued use of the platform signifies your acceptance of the updated policy.

9. Contact Us

If you have any questions or concerns about this Privacy Policy, feel free to contact us at:
Email: support@citikeeper.com
Phone: +91-7250014422
Address: Namkum, Ranchi, Jharkhand - 834010

Your trust is important to us — thank you for choosing Citikeeper!